Experience Meets AI
For most of my career, "keeping up" meant learning new tools. AI is the first shift that's made me question something deeper: not how to do the work, but who gets to decide when the work is good.
I started using AI in production work before most people were talking about it — generating web, social, and application imagery for clients like Siemens, Chipotle, and Clarivate. At the time, it was simple: it saved time. I didn't think of it as a strategic shift. I think that was a mistake, in hindsight — not because the work suffered, but because I wasn't yet asking the harder questions I ask now.
Here's what I've come to believe since: AI is very good at producing options. It is not good at knowing which option is right for this brand, this audience, this moment — and it never will be, because that judgment isn't a pattern in a dataset. It's built from every project that didn't work, every client who couldn't articulate what was wrong until you showed them the fix, every younger designer you've watched find their own eye. That's not sentimentality about experience. It's the actual mechanism by which good taste gets formed, and it's the thing AI has no substitute for.
So the question I'd put to any design leader right now isn't "how do we use AI" — that part is increasingly obvious. It's: who on your team still knows what "right" looks like when the tool hands you ten plausible answers? If the answer is "no one, yet," that's not a tooling gap. That's a leadership gap, and it's the one I actually care about closing.
I don't have this fully figured out. I'm earlier in this than the confident takes on LinkedIn would suggest anyone should be. But I'd rather be honestly early than falsely fluent — and I think that's true for most of us right now, whether we admit it or not.
Meet Your Designer
25+ years
Designing products, brands & experiences
Multiple industries
Healthcare • SaaS • Education • AI
Three decades
Leading teams, shaping brands & solving complex problems
Hey, I'm Matt Smith
I’m a creative leader, product designer, and illustrator who’s spent the past three decades helping organizations build products, brands, and experiences that make a difference.
I’ve worked with startups finding their footing, growing companies preparing for their next chapter, and established teams tackling complex problems. Along the way, I’ve learned that the best design rarely comes from simply making something look better. It comes from understanding the problem, asking better questions, and bringing the right people together.
Today, I’m exploring how AI can amplify that process—combining experience, creativity, and emerging technology to help teams move from idea to impact faster.

Thinking Out Loud
Ideas, observations, and lessons from three decades in design.
The design industry is changing quickly. I’m exploring what experience, creativity, and AI mean for the way we design, lead, and build products today. You could say; I'm tapping into my inner superhero:)
01 Experience Meets AI
02 The Experienced Designer Advantage
03 Design Is More Than Making Things Beautiful
04 What I’ve Learned From Building Teams


